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Contact us for more information
 

If you would like to send a question for posting here, email us at save@bluepwr.com

Who do I call for emergency service?
Who is Blue Power?
Is Blue Power licensed?
Is Blue Power affiliated with my local utility?
Why do natural gas prices continue to rise?
Why do electricity prices rise?
How do I benefit by signing up with Blue Power?
Will my utility bill come from Blue Power?
What if I want to cancel this agreement?
What if rates fall?
What happens if I move?
Is there any disruption of service between my current contract and my start date with Blue Power?
Do I need to cancel with my current supplier?
What happens if I sign up over the phone?


Q. Who do I call for emergency service?
Natural Gas: If you suspect a gas leak, get out of the vicinity immediately and call your local utility. They will advise you of safety precautions that you must follow and will attend the scene for emergency service. If you require service on your mechanical equipment to address the problem we would be please to dispatch a service mechanic.
Electricity: In the event of a power outage, your local distribution company can assist you in determining the cause and magnitude of the situation. If you are, or a member of your family is in immediate danger, you are advised to seek emergency help from medical professionals. Your local authorities can provide you with information on what to do in the event of a long-term power outage.
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Q. Who is Blue Power?
We are unique because we not only sell energy, but we help you save it as well! We are a leading provider of energy management and renewable energy solutions for residential and commercial. Our foundation in sustainable energy solutions allows us to help you effectively manage your energy budget and avoid the uncertainty of market fluctuations.
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Q. Is Blue Power licensed?
Blue Power is licensed in the jurisdiction it operates to act as a retailer in the sale of natural gas and electrcity to both low- and high-volume residential and commercial customers.

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Q. Is Blue Power affiliated with my local utility?
All offers and claims are made by Blue Power which is not owned or affiliated your local utility.

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Q.  Why do natural gas prices continue to rise?
Simply put, competitive forces of supply and demand drive the price you pay. Short-term or “Spot” prices of gas fluctuate daily due to several factors, including weather and short-term disruptions like a hurricane or a deep freeze in a large gas producing region. Increases over the longer term are driven by growth in population, the economy and environmental policies implemented by government.

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Q. Why do electricity prices rise?
For the same supply and demand forces, electricity prices are predicted to steadily incline. Spot prices fluctuate over greater variables than natural gas, and are based on consumption levels at various times of the day, week, or season. Most of us know what can happen when electricity demand exceeds our supply capacity and we have to import from neighbouring regions – short term prices soar! Long-term factors, such as economic and population growth across the country will mean increased demand that does not keep pace with production. The costs of refurbishing or replacing existing, aging power plants will also be factored into your future energy rates.

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Q. How do I benefit by signing up with Blue Power?
There is no risk of your natural gas or electricty commodity supply during the term of the agreement, and there will be no retroactive commodity price adjustments. As in the past, your utility delivers your energy and provides 24-hour emergency service. The energy is supplied through our Commodity partners and there is no cost to enroll.

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Q. Will my utility bill come from Blue Power?
No. Your bill will come directly from your utility as it has in the past. Once your application has been accepted you will become a customer of Blue Power, our name will appear on your bill as your gas and/or electricity supplier. Cost of delivery, transportation of energy and other related costs are charged separately by your local utility, who also provides 24-hour emergency and billing services.

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Q. What if I want to cancel this agreement?
You can cancel at any time from the date of entering into the Blue Power Agreement within 10 days after receiving a  copy of the agreement. If we do not make delivery within 30 days after the delivery date specified in the agreement you may cancel the agreement at any time before delivery or commencement of performance.

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Q. What if rates fall?
Trying to anticipate the future price of energy is never easy, even for the professionals.  As a homeowner or business trying to time the market to maximize your savings can be costly if you fail.  This is why we designed the AVERAGE DOWN Program.  The program allows you to lock in now, and if you find that the price of energy has gone down you can simply call us (subject to certain terms and conditions set out in your contract) and request an adjustment.

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Q. What happens if I move?
We require 30 days advance notice if you are moving and, in most cases, our agreement goes with you. However, you will not be responsible for the remaining term of your agreement if you move to a  new location not in an area we serve. In this case, we will ask to see the first page of your Purchase & Sale agreement as proof that you are moving as well as a copy of the rental/lease agreement stating that utilities are included in your monthly rent/fees.

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Q. Is there any disruption of service between my current contract and my start date with Blue Power?
Under no circumstances will you be without natural gas or electricity. Until such times as you are approved for a Commencement Date of service from us, you are automatically billed by your utility.

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Q. Do I need to cancel with my current supplier?
Any agreement you have with another reseller must be cancelled before your utility will allow your new agreement with us to be activated. You simply provide your exiting provider with notice with a copy to Blue Power.

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Q. What happens if I sign up over the phone?
In the event that we sign you up over the telephone, your verbal customer agreement is recorded and maintained on file for the term of your relationship with us. We will then mail or email you a copy of our Terms and Conditions within 30 days, for your records. To view our Terms and Conditions before signing up, click here.

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* Electricity Submetering Services in Ontario provided by Third Party. BLUEPWR.COM © 2006 All Rights Reserved., BluePower Distributed Energy Corporation. Licensed Electrical Generator and Retailer by O.E.B. Natural Gas: Blue Power NG Corp License Number: GM-20100336 Ontario Energy Board NOTICE OF APPLICATION AND WRITTEN HEARING Blue Power Distributed Energy Corporation Application for an Electricity Retailer Licence Commission de l’energie de l’Ontario Avis de requête et d’audience écrite de Blue Power Distributed Energy Corporation en vue d’obtenir un permis de détaillant d’électricité Application Successful - Current Electricity Retailer Licence ER-2010-0335 Valid Until March 29, 2017

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